Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience
Support organisational workplace safety and health (WSH) by conducting checks according to work plans and instructions
Course Duration/
Course Date
Full Course Fee
With GST
(Before GST)
Non-SME Funding
[Up to 50%]
[Age 21-39] [SC/PR/LTVP]
Mid-Career / SME Funding [Up to 70%]
[Age 40 & above SC only]
Food Safety Course (Level 1)
$162.00
($150.00)
$86.40
($80.00)
$54..00
($50.00)
$87.00
($75.00)
$46.40
($40.00)
$29.00
($25.00)
$57.00
($45.00)
$30.40
($24.00)
$19.00
($15.00)
Customer Service Excellence (Level 1) [8 hours]
$205.20
($190.00)
$110.20
($ 95.00)
$72.20
($ 57.00)
Workplace Safety and Health for Food & Beverage Operation (Level 2) [8 hours]
$205.20
($190.00)
$110.20
($ 95.00)
$72.20
($ 57.00)
Apply, maintain and monitor F&B working environment in compliance with Ministry of Manpower Workplace Safety Regulations as well as abiding with organisational procedures.
Acquire skills and knowledge to provide safety and security for customers in response to emergencies and follow safety and security practices.
Interact with and Serve Food & Beverage Guests [TGS-2018500583]
Specifies learning for front liners to deliver total customer satisfaction which starts from the preparation before receiving guests, up to the time guests leave the outlet.
Maintain Food & Beverage Service Environment [TGS-2018500437]
Execute daily essential operational procedures, including clearing, wiping and resetting of tables, maintain carpets and floors, monitor food service areas, and perform closing duties.
Covers the detailed process of preparing for service professionally in F&B outlets and the actions that need to be taken during the preparation stage of hosting duties.
Understand Halal Food Requirements [TGS-2018500588]
Recognise the importance of Halal food and Halal food production/preparation guidelines such as best practices of Halal food production/preparation, purification from najis and Halal slaughtering procedures.
Food Safety Management (Implement HACCP for Food Manufacturing) [TGS-2018503868]
Provides occupational knowledge and skills to raise the standard in food manufacturing industry by equipping the supervisory staff with skills in applying Hazard Analysis Critical Control Point (HACCP) principles and implementing the HACCP system in the food processing establishments
Unit Title /
Course Duration/
Course Date
Full Course Fee
With GST
(Before GST)
Non-SME Funding
[Up to 50%]
[Age 21-39] [SC/PR/LTVP]
Mid-Career / SME Funding [Up to 70%]
[Age 40 & above SC only]
$518.40
($480.00)
$278.40
($240.00)
$182.40
($144.00)
$388.80
($360.00)
$208.80
($180.00)
$136.80
($108.00)
$734.40
($680.00)
$394.40
($340.00)
$258.40
($204.00)
$518.40
($480.00)
$278.40
($240.00)
$182.40
($144.00)
$518.40
($480.00)
$278.40
($240.00)
$182.40
($144.00)
$518.40
($480.00)
$278.40
($240.00)
$182.40
($144.00)
$518.40
($480.00)
$278.40
($240.00)
$182.40
($144.00)
• Applicants aged 35 years old & above with monthly income no more than $2300 may qualify for wo
• Workplace Literacy & Numeracy level: At least level 2 (listening / speaking and reading/writing)
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