RETAIL SECTOR
PROGRESSIVE WAGE MODEL TRAINING
Progressive Wage Model - Retail Sector
The Progressive Wage Model (PWM) for retail workers was developed by the Tripartite Cluster for Retail Industry (TCR). From 1 September 2022, employers must meet the PWM requirements in order to renew existing work passes or apply for new work passes.
The PWM requirements cover Singapore citizens and permanent residents who are:
1) Full-time or part-time employees in retail job roles on a contract of service, and
2) Employed by firms which hire foreign workers, regardless of whether the firm is classified under the Retail Trade Singapore Standard Industrial Classification (SSIC) or another SSIC.
The retail PWM will cover the following retail job roles:
Cashier, Senior Cashier
Retail Assistant, Senior Retail Assistant,
Assistant Retail Supervisor, Retail Supervisor
Retail Manager
Progressive Wage Mark
The Progressive Wage (PW) Mark accreditation recognises firms that pay progressive wages to lower-wage workers. It enables consumers and corporate buyers to easily identify and support such firms.
Why get PW Mark
1) Your firm can benefit from greater visibility and support from your consumers.
2) Your firm will also fulfil the new government procurement requirement, where firms are required to be accredited with the PW Mark for the contract period.
This applies to firms that are: eligible for the PW Mark, & awarded Government contracts for tenders called from 1 March 2023.
The requirement also applies to subcontractors supporting the contract.
PW Mark requirement will be extended to Government quotations from 1 March 2024.
Training Requirements
Employers must ensure that their Singapore citizen and PR retail workers meet the retail PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.
Employers will be given a grace period to comply with the retail PWM training requirements:
For new hires: six months from the new hire’s date of employment
For existing employees: up till 31 August 2023 (one year from the food services PWM implementation on 1 September 2022)
Courses offered by Ascendo:
All courses are available in both English and Chinese.
People and Relationship Management (Level 1) TGS-2020512805
Manage workplace diversity and inclusiveness by demonstrating emotional intelligence, resilience and continuously self-monitoring.
Service Leadership (Level 1) TGS-2020504817
Understand the importance of adhering to organisation's vision, mission, values and code of conduct in service delivery; methods to monitor own performance; and provide consistent service standards to each customer.
Service Challenges (Level 1) TGS-2020504773
Present positive verbal and non-verbal communication skills effectively, handle any service challenges professionally and identify service recovery immediately and in accordance to organisation guidelines.
People Development (Level 4) TGS-2020504998
Assess current skill requirements of team leaders, identify performance gaps, establish appropriate development priorities and plans, apply relevant techniques to stimulate performance improvements..
People and Relationship Management (Level 4) TGS-2021002616
Designed to equip managers and leaders with skillset to develop manpower resource plan and optimise the use of workforce in service environment. This includes evaluating performance of the team and communicating manpower plans and changes to the workforce..
Service Leadership (Level 4) TGS-2021002617
Designed to equip managers and leaders with the skillset to lead a team to deliver service excellence in line with the organisation’s customer-focused strategy. Promote a customer-centric environment and analyse the team’s performance to identify areas of improvement.
Service Planning and Implementation (Level 4) TGS-2021002620
Designed to equip managers and leaders with the skillset to develop a service operation plan in order to deliver service excellence. Develop and communicate a service operation plan which is aligned to the customerfocused strategy, evaluating the service operations performance and implementing corrective action for improvement
COURSE FEE:
FULL FEE & NET FEE AFTER FUNDING
Course Duration/
Course Date
Full Course Fee
With GST
(Before GST)
Non-SME Funding
[Up to 50%]
[Age 21-39] [SC/PR/LTVP]
Mid-Career / SME Funding [Up to 70%]
[Age 40 & above SC only]
People and Relationship Management (Level 1)
[16 hours]
$464.40
($430.00)
$249.40
($215.00)
$163.40
($129.00)
Service Leadership (Level 1) [8.5 hours]
$172.80
($160.00)
$92.80
($80.00)
$60.80
($48.00)
Service Challenges (Level 1) [8.5 hours]
$183.60
($170.00)
$98.60
($85.00)
$64.60
($51.00)
People Development (Level 4) [18 hours]
$734.40
($680.00)
$394.40
($340.00)
$258.40
($204.00)
People and Relationship Management (Level 4) [18 hours]
$648.00
($600.00)
$348.00
($300.00)
$228.00
($180.00)
Service Leadership (Level 4) [18 hours]
$648.00
($600.00)
$348.00
($300.00)
$228.00
($180.00)
Service Planning & Implementation (Level 4) [18 hours]
$648.00
($600.00)
$348.00
($300.00)
$228.00
($180.00)
• Applicants aged 35 years old & above with monthly income no more than $2300 may qualify for workforce support scheme (WSS). For more information, please visit bit.ly/workfare-skills-support-scheme-individuals
ENTRY REQUIREMENT:
• Workplace Literacy & Numeracy level: At least level 2 (listening / speaking and reading/writing)
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FP Consultants International Pte Ltd is an External Referral Service Provider of Ascendo Academy Pte Ltd